CUSTOMER SERVICE OFFICE

A TEAM BY YOUR SIDE
FROM INSTALLATION TO TRAINING
TO AFTER-SALES SERVICE

A WORLDWIDE COVERAGE NETWORK

THE ORGANIZATION

Located at the headquarters in Borgo Ticino (Italy), the
Customer Service Office cooperates with partner
companies located in:

Brasil
China
Germany
India
Mexico
Spain
South Africa
USA

Thanks to these partnerships, we are able to ensure direct
customer contact with rapid response times and local
language support. Our Customer Service is run by a
manager who can call upon a multilingual technical team,
ready to support customers all over the world.

Located at the headquarters in Borgo Ticino (Italy),
the Customer Service Office cooperates
with partner companies located in:

Brazil
China
Germany
India
Mexico
Spain
South Africa
USA

Thanks to these partnerships, we are able to ensure direct customer contact with rapid response times and local language support. Our Customer Service is run by a manager who can call upon a multilingual technical team, ready to support customers all over the world.

A DEDICATED TEAM ALWAYS BY YOUR SIDE

customer
service

A DEDICATED TEAM ALWAYS BY YOUR SIDE
CUSTOMER SERVICE

For Saronni our involvement with our customers does not end with the sale of the line or a quick installation:

A team of specialised and efficient technicians assists our customers during all the stages of commissioning, training and after sales service.

REAL TIME SUPPORT FOR OUR CUSTOMERS ALL AROUND THE WORLD

teleservice

REAL TIME SUPPORT FOR OUR CUSTOMERS ALL AROUND THE WORLD
teleservice

Machine or process problems are evaluated and solved directly by online messages or commands.

Thanks to the use of a modem connected to a PLC we are able to remotely connect to our lines, to diagnose and troubleshoot any software problem in real time. This system allows us also to modify the program and, if necessary, to make special modifications required by our customers, placing us in a position to offer proactive assistance to optimize the performance of the line.

THE CUSTOMER SERVICE NETWORK

on site
interventions

THE CUSTOMER SERVICE NETWORK
on site interventions

Direct interventions are provided by our on-site services, where available, or directly from our headquarters.

A WAREHOUSE TO SERVE OUR CUSTOMERS

SPARE PARTS SERVICE

A WAREHOUSE TO SERVE OUR CUSTOMERS
SPARE PARTS SERVICE

Rapidity of intervention is also facilitated by the capacity of our warehouse, which covers an area of more than 1000mq, containing the majority of spare parts needed for the maintenance of all lines manufactured in the last 30 years. Strategically located just a few kilometres from Malpensa International Airport, it is an efficient tool for our customers.

THE AUTOMATED WAREHOUSE

FAST SERVICE
ASSISTANCE
24/48 HOURS

THE AUTOMATED WAREHOUSE
FAST SERVICE ASSISTANCE 24/48 HOURS

To keep the spare parts service at the highest levels of efficiency: a goal that has always distinguished us. Quick and efficient service and optimized warehouses ensure real-time availability of all machine components to our customers and delivery within 24 hours in Europe and within 48 hours all over the world.

PERSONNEL TRAINING SERVICE

training

training
PERSONNEL TRAINING SERVICE

Training is one of the most important steps in the use of feeding lines. For this reason, Saronni has recently invested in the implementation of this service. Simulators and multimedia presentations, in a dedicated new area, are available for group courses or for individual training. Our team of technical instructors are also available for specific courses, at the customer site, to train new operators or system engineers or to help expert operators to realise the full potential of our lines in particular applications.

last news

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EVENT

CUSTOMER SERVICE OFFICE

A TEAM BY YOUR SIDE
FROM INSTALLATION TO TRAINING
TO AFTER-SALES SERVICE

A WORLDWIDE COVERAGE NETWORK

THE ORGANIZATION

A DEDICATED TEAM ALWAYS BY YOUR SIDE

A DEDICATED TEAM ALWAYS BY YOUR SIDE
CUSTOMER SERVICE

REAL TIME SUPPORT FOR OUR CUSTOMERS ALL AROUND THE WORLD

REAL TIME SUPPORT FOR OUR CUSTOMERS ALL AROUND THE WORLD
teleservice

THE CUSTOMER SERVICE NETWORK

THE CUSTOMER SERVICE NETWORK
on site interventions

A WAREHOUSE TO SERVE OUR CUSTOMERS

A WAREHOUSE TO SERVE OUR CUSTOMERS
SPARE PARTS SERVICE

THE AUTOMATED WAREHOUSE

THE AUTOMATED WAREHOUSE
FAST SERVICE ASSISTANCE 24/48 HOURS

PERSONNEL TRAINING SERVICE

training
PERSONNEL TRAINING SERVICE

last news

EXPO 2024

BLANKING LINES FOR THE AUTOMOTIVE INDUSTRY

New Saronni feeding line for the “full electric” vehicle market

MAGNETIC STRIP

E-MOBILITY

Saronni acquires Elma for disc cutting machines production

New automatic warehouses

New straightening machines presented at EuroBLECH Hannover

Accent on Coil

Industry 4.0 and customization go hand in hand

70° ANNIVERSARY

New Saronni Webapp Coil Weight Calculator

VAT n. 00125550038

CUSTOMER SERVICE OFFICE

A TEAM BY YOUR SIDEFROM INSTALLATION TO TRAININGTO AFTER-SALES SERVICE

A WORLDWIDE COVERAGE NETWORK

THE ORGANIZATION

A DEDICATED TEAM ALWAYS BY YOUR SIDE

A DEDICATED TEAM ALWAYS BY YOUR SIDECUSTOMER SERVICE

REAL TIME SUPPORT FOR OUR CUSTOMERS ALL AROUND THE WORLD

REAL TIME SUPPORT FOR OUR CUSTOMERS ALL AROUND THE WORLDteleservice

THE CUSTOMER SERVICE NETWORK

THE CUSTOMER SERVICE NETWORKon site interventions

A WAREHOUSE TO SERVE OUR CUSTOMERS

A WAREHOUSE TO SERVE OUR CUSTOMERSSPARE PARTS SERVICE

THE AUTOMATED WAREHOUSE

THE AUTOMATED WAREHOUSEFAST SERVICE ASSISTANCE 24/48 HOURS

PERSONNEL TRAINING SERVICE

trainingPERSONNEL TRAINING SERVICE

last news

VAT n. 00125550038

A TEAM BY YOUR SIDE
FROM INSTALLATION TO TRAINING
TO AFTER-SALES SERVICE

A DEDICATED TEAM ALWAYS BY YOUR SIDE
CUSTOMER SERVICE

REAL TIME SUPPORT FOR OUR CUSTOMERS ALL AROUND THE WORLD
teleservice

THE CUSTOMER SERVICE NETWORK
on site interventions

A WAREHOUSE TO SERVE OUR CUSTOMERS
SPARE PARTS SERVICE

THE AUTOMATED WAREHOUSE
FAST SERVICE ASSISTANCE 24/48 HOURS

training
PERSONNEL TRAINING SERVICE